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or don't know what to bring to the hearing process. we use it as an opportunity to educate the public even when i'm a rule against them i try to give them an explanation about why i have reached that conclusion and what they might do to obtain assistance. i know the last hearing there was a woman who spoke chinese. and she brought a flyer. it was written in chinese. she really needed assistance. i was able to communicate with them. next time she should bring an interpreter or someone who can help her through the communication process. >> i assume we also provide interpretation if requested in advance?
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>> don -- would be the person to respond. >> maybe donna can address that after we hear from the applicant. it is very important that we provide interpreters ourselves. >>that has been an issue. >> especially for language involved. >> thank you very much. >>thank you. >>next we have ms. louisa mendoza. >> good afternoon to the panel ladies and gentlemen. my name is louisa mendoza, resident of san francisco for over 25 years. from south america via the caribbean.
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i am seeking a permanent appointment. also substituting in the board 1 as a hearing officer. real estate broker for over 15 years; practice real estate for 20 years when i began as a property manager. for 12 years i have been a certified mortgage broker; i do own and operate m&m financial services of which i also offer-- i do consult in insurance, as a licensed insurance agent. during my experience i have also done a lot of broker opinions for lending institutions, determining market values for property for the basis of the internal transactions.
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i have been a member of the san francisco board of realtors woman's council, now we are becoming again very active. i am also the president of the travelers club of san francisco. >> seeing that you already served on the board, if you could respond to the question that i asked of ms. lewis. >> i do believe that additional efforts can be made. it can be reviewed in the assessor's office as to how this can be done. information to the public, very important. a lot of times residents come with insufficient information;
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don't have the knowledge about what they need to bring. many times most of them they have one chance only because they would have missed the opportunity of reapplying, or applying for the current year because the cases take such a long time and they don't understand the process. in some ways where we can get that type of education out, for those who have agents who know about agents. there are more advantages. one of the things for me in this position in board 2, i do recognize the shortcomings of most of our residents. i tried to look at the cases very objectively in trying to bring together as
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one of the comments, the public comment, trying to bring one with city government and its residents so you can have that type of understanding. >> thank you very much, and thank you for your service as well. next we have ms. robia crisp. no, i'm sorry, ms. crisp has let our office know that she could not be here today due to a work scheduling conflict. mr. tham, are you interested? we will remove you from this list. next we have ms. kristine nelson. >> hi. thank you for listening to me today. i'm applying for board number
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2, full-time or as an alternate. as far as experienced goes i have been active in really state and real estate appraisals and 1984. i have been a real estate agent since 1984, and an appraiser since 1986. i have been active i own apartments. i was the chief appraiser. i have had to review appraisers review; not always agreement in value.
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chief appraiser is more of a management position with different appraisers. i have a lot of appraiser experience. >> and so you might be familiar with the issue i brought up about homeowners, one or two units. sometimes i get frustrated e-mails from our constituents who have gone through the process a complaint about really long wait times and often don't understand the process. it can be very confusing if you don't have the experience that many of you do. i'm curious about your thoughts around that. >> i think -- you are always trying to find a market value. the market value for people is sometimes different. they think the house is perfect. maybe it has something that from a marketing standpoint, something is wrong. it is important to them to understand that you need to have the most similar, recent
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sales. in the same neighborhood. most recent. usually dealing with the market going down. if you are dealing with the market going up you want listings. i listened to one hearing. i sat in one of the assessment board hearings, on the same street, a condo on the same street being reassessed. one was fronting positive, another fronting something that was taking away from the value.
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they need education. when you go through the first process there is a checklist as to what you should be bringing in if you're going to the hearing. >> thank you so much. thank you ms. nelson. next we have shawn ridgell. okay. next we have daniel hershkowitz. >> how do you do? >> how do you do. >> please ask me the same question at the end. i am a real estate attorney and arrested broker in san francisco. i have been here for half of my life, true in a couple of months. i have been a real estate attorney for the last 15 years here san francisco and for a few years in oakland. for the last 12 years i have worked primarily as a real estate broker.
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i have quite a bit of experience with the appraisal process. i am a homeowner here in san francisco. that is in true; i have been a renter for the last two months; for the previous 15 years, an owner of single-family homes and a few condos and also the landlord. i understand all of those perspectives. i also was the president and secretary depending on the year of homeowners associations; i have been and adjunct professor; work with the san francisco ethics boards of the san francisco association of realtors. i have sat on the san francisco association of realtors arbitration board. i have chaired the forms committee for the san francisco association of realtors, the education committee and on the california association of realtors
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form and education committees. i work with vanguard properties, risk assessment. i reviewed the files. i have a special hand as assistant legal counsel, i have a special interest in the city of san francisco how we live, and living efficiently. i met my wife at the ymca. i sat on the board of the san francisco child abuse prevention center for six years, and helped last year to find a home for the child advocacy center in bayview. we are excited about that. we have a real feel for san francisco.
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i have a new perspective as again a renter. the question posed to all of us, in needs an amendment. have gone through this process with the home i no longer own. it's been more than three years when i wrote a check for $70 for an appeal. the check was cashed the next day. yesterday i received a refund, not the whole $70. from my understanding most of the issue is a discussion or lack thereof between the assessor's office and the tax collector's office. i remember years ago trying to pay my property taxes and being told i am so sorry
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you can't do that yet. i found it odd that they do not want my money. the process then was that they had not figured out the escape assessment; they were still working on numbers from years earlier. they knew those based on my purchase price but they were not ready to collect the money for four more years. i knew they would be collecting at some point so i set it aside. i can appreciate that so many people don't. if i were asked, i would be happy to lend a hand and solve these problems. >> it is not the role of the assessment board to facilitate a process between our citizens and our homeowners or property owners but for me
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it is something that as citizens of san francisco, help push to make it easier for people to understand and easier to get a rebate. >> when i had my appeal i talk with five or six people who did not understand the comp period, were certain dates. they had come to the wrong dates. i helped each of them during my appeal to make an appointment for a new date. i spoke with a very nice woman who later asked me for a referral as a realtor to provide her right comps. people don't understand that. people don't understand that when they appeal one year, they need to appeal the next year if they don't
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they may not be allowed the next assessment. in my own experience, i have had this response, my messages are full. i will try to review messages again next thursday. you can imagine that frustration. i had inside friends. the messages i sent were hi rob, such and such asked me to call you. i still did not get a callback. i can imagine what it would be like for the others. >> we have two applicants on the board of ymca -- >> great to have you both here. >>i do have an entrepreneurial feel for the city as well
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and for 10 years i had my brokerage called scholarship homes and real estate, with the goal to put money back for scholarships in the city. and we did quite a bit of good work for 10 years. >> our last applicant is ms. diana daniel. >> hello. good afternoon. my name is diana daniel, i am a broker owner of my own real estate company, real works residential. i have been in the real estate field for 25 years, with 20 of those in california. i first got my license here in 1996, and obtain my broker license in 2006. the main focus has been representing banks in foreclosure and reo
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properties in the large focus is doing valuation of properties, many times complicated process. the properties are not clear-cut. i have done hundreds of bpos, broker price opinions, reviewing the data. easy properties, cookie-cutter subdivisions and many times difficult complicated properties. i have a lot of experience in that. the main reason is i want to be part of the community; to contribute to the community and be more involved in a few with my experience that i could be a good asset to the appeals board. >> and if you could also address the question i had earlier about the length of time and suggestions about how to make it easier for homeowners who are not large property owners and may not be savvy about the process.
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>> a friend of mine went to the process within the last year. her main complaint was how long it took for a decision and now she ended up winning the getting the adjustment, reimbursement. education, educating the public. what you need to do to come in with the data to be considered for review your taxes and also educating them in the process, and how long the process may take. so people know what to expect upfront before they come in >> seeing no other questionsm' thank you for your time. the property owners have the
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opportunity to request translation? >> we have not had people ask for us to provide that translators. if when they come into the office it is apparent that they may have difficulty during the hearing office because of language barriers we suggest that the try to bring either family members are somebody in with them for their hearing that can help them translate at the hearing. we have been fortunate that we have a staff person who does speak two dialects, chinese mandarin. when we are aware of that we recommended they tried to bring in someone to help them through the process. unfortunately we cannot offer the staff person to translate for them. >> i don't think it should be a staff person. but working with adrian pots
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[sounds like] office of sitting engagement is incredibly important. the board last year passed additional funding for cultural and language competency throughout city departments. i know it is something that chair chiu has brought up with other departments. not automatically for everyone offering translation especially when it involves complicated language around property sales in all of that; some family members may not have the expertise to translate that type of language. i look forward to the new assessor coming in. i will discuss that with that individual that should be. that should be a check mark in the box and you should request. >> we would be more than happy to refer people to translating services if they were to ask us for that assistance. sometimes we don't see them in
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person. they send in their application. we don't know until they come into the hearing. >> it's a suggestion that it should be a box on the application; it should be translated so people can ask for that. at some point i would love to talk to the assessor's office about that. -- it could be helpful; we did augment there budget to provide the services. >> does have to go through the approval process at the state level so this is the perfect time for us to be of the view that. >> thank you ms. duran. at this time we will open for public comment on this item. >> thank you. as an immediate past board member for board 2,
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i would like to speak in support of kristine nelson who is quite capable and served long hours in the field of appraisal. >> thank you so much. any other comments? >> i would like to speak in behalf of ms. lewis and ms. mendoza's candidacy. i've had the pleasure of serving with ms. mendoza, board 1 and 2 hearings; she has been very professional and knowledgeable. i will urge the board to consider her again. >> thank you. >> (singing) won't you appoint a good
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applicant for us and you. won't you appoint one - one for board, for board number 2. when will we have -- and you know we hardly can wait. and we need it today when you decide it's going to be okay. and whenwe when we met, some asssment shine.
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>> public comment is closed. one final question. when are the meetings? some take place in the a.m.? or all in the evening? >> they usually run 9:30-12, 1:30-4 or whenever the agenda has concluded. >> thank you. >> you're welcome. >> okay. we do have 7 applicants. for four seats. unfortunately, two could not attend, ms. crisp who did
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inform our office and master ridgell. and other candidates who were here and able to speak. i note that several, ms. lewis, mr. hershkowitz, are only applying for the alternate seats. is that correct? >>(off mic) >> you are willing to apply for all seats. >> (off mic) the good news is i'm flexible realtor. >> (off mic) >> thank you very much. with ms. lewis, only the alternate seats.
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we'll not want to put you in a position where you cannot fulfill your responsibilities. >> supervisor farrell: thank you for coming out and for speaking and signing up for the seats. i did have a chance to speak with ms. crisp before but it is a strong preference for people who come to the committee. i was impressed by everyone. everyone is very qualified. we had a discussion about the existing people who sit on the board right now. in terms of the new people -- particularly ms. daniel, mr. hershkowitz, i like what they have to say and i would like to see the move forward.
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>> supervisor kim: supervisor yee? >> i want to thank everyone for coming out also. and chairperson kim, i really appreciate the whole issue of wanting to discuss the translation services available to our residents. i know how difficult it is. you are right. one may be able to speak in chinese or spanish or whatever; it does not mean they can translate formal types of words. i did not get to meet any of these people. but when i read the resume of
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ms. robia crisp, i was impressed by the resume. i know she did not apply for the alternate position. if she did not apply, does it mean we cannot nominate her for the alternate position? >> city attorney? >> should ask the question again? >> deputy city attorney. the committee can essentially mix and match. if the applicant has applied for one of the positions on the agenda item, you can appoint her to a different position. >> thank you.
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so i would like to have a discussion around appointing mendoza -- to seat number 1 possibly. ms. lewis to seat 6. mr. hershkowitz to 5. ms. crisp to seat number 7. i am open for discussion around this. >> supervisor kim: -- a supervisor farrell and i have learned over the last two

January 17, 2013 2:00pm-2:30pm PST

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